Cookie Policy
Our websites use cookies to give you the best online experience. By using our websites and agreeing to this policy, you consent to our use of cookies in accordance with these terms.
What is a cookie and how do our websites use them?
A cookie is a file containing a piece of data (a string of letters and numbers) that is sent by a web server to a web browser, and stored by the browser when you visit a website. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies do not contain any information that personally identifies you, but personal information may be linked to the information stored in and obtained from cookies. We may use the information we obtain from your use of our cookies for the following purposes:
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To recognise your computer when you visit our website.
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To improve the website’s usability.
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To analyse the use of the website.
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To personalise our website for you (eg. to show you relevant content based on your previously viewed pages).
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To track you as you navigate our website, and enable the use of certain functionalities (eg. handling your cookie consent).
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To remember you when you return to our website (eg. if you have submitted a cookie consent earlier).
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To show you advertisements on our website and third-party websites, based on browsing activity on our website.
If you'd like to block or delete cookies from rs-thinkhub.com, or any other website you visit, you can use your browser to do this. We've provided some information about blocking and deleting cookies at the bottom of this policy.
What types of cookies do our websites use?
There are two different types of cookies that we use:
- Cookies required for functionality and navigation.
These cookies are essential for the proper functioning and easy navigation of our website. For example, they enable the order basket functionality and for you to stay logged in as you move through our website. If you refuse to accept these cookies, it will impact on the usability of certain features of our website.
- Cookies for analytics, targeting and advertising purposes.
Analytics cookies gather general information on how users use our website to help us improve the user experience, eg. which pages users visit most frequently and whether users receive any error messages from the website.
Targeting and advertising cookies are used to tailor advertisements and recommendations shown on our website and third-party websites to your interests. These cookies may be linked to social networks and your activity on other websites, so that you see customised adverts on third party websites based on your online activity. They also enable advertisers to limit the number of times the same advertisement is shown to you and evaluate the efficiency of an advertising campaign. These cookies are placed by advertising networks with our agreement.
If you choose to delete or block these cookies, it will not reduce the functionality of our website.
Below is a list of the cookies used on rs-thinkhub.com, with an explanation of what each one is used for.
Please note that the websites rs-online.com, rsdelivers.com, rs-connectedthinking.com and rs-thinkhub.com/designspark/ have separate cookie policies.
Our cookies
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Host
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Name
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Purpose
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Cookie provider
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|---|---|---|---|
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AMCV_[number] @AdobeOrg, AMCVS, s_cc, s_sq, s_vi, s_fid, demdex, dextp, dst, _dp, mbox, ev_sync_dd, _tmpi, ev_sync_ax, everest_g_v2, ev_tm, MVT_TEST_GROUP.[number], _sdsat_,dpm |
These cookies are used to understand user behaviour on the website, to personalise your experience based on your journey, and for personalising marketing and advertising to your behaviours and interests |
Adobe |
|
|
AWSALB,AWSALBCORS |
devops related stuff probably (ask infra team) |
rs-thinkhub.com |
|
|
LPSID, LPSessionID, LPVID, LPVisitorID, LivePersonID, LPCID |
We use these cookies to offer our live chat services |
Liveperson |
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RSCOMPONENTS_ENSIGHTEN_PRIVACY_Advertising |
GDPR cookie compliance |
Root website |
|
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RSCOMPONENTS_ENSIGHTEN_PRIVACY_Analytics |
GDPR cookie compliance |
Root website |
|
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RSCOMPONENTS_ENSIGHTEN_PRIVACY_BANNER_VIEWED |
GDPR cookie compliance |
Root website |
|
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RSCOMPONENTS_ENSIGHTEN_PRIVACY_Functionality |
GDPR cookie compliance |
Root website |
|
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RSCOMPONENTS_ENSIGHTEN_PRIVACY_MODAL_LOADED |
GDPR cookie compliance |
Root website |
|
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RSCOMPONENTS_ENSIGHTEN_PRIVACY_MODAL_VIEWED |
GDPR cookie compliance |
Root website |
|
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RSCOMPONENTS_ENSIGHTEN_PRIVACY_Recommendations_and_Testing |
GDPR cookie compliance |
Root website |
|
|
_4c_, _4c_mc_, _fsuid |
These are used for the ForeSee customer survey and feedback functionality. If you opt-in to a survey, we may record part of your visit to help us improve the user experience for our customers e.g. how easy it is to use our search features. |
ForeSee |
|
|
demdex |
These cookies are used for targeting and advertising through Adobe Audience Manager. Cookies include Adobe, Google, DoubleClick, Facebook, Twitter and Amobee |
Adobe |
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optimizelyEndUserId, optimizelyRedirectData, optimizelyDomainTestCookie, optimizelyOptOut, AWSELB, optimizelyRumLB |
These cookies are utilised to provide you with new features and ideas that we may be experimenting with across our website using the Optimizely platform. |
Optimizely |
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rs_exp_enabled |
|
Root website |
|
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_zendesk_shared_session |
Essential: authentication cookie - set to be anonymous |
Zendesk |
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_zendesk_authenticated |
Essential: this is a flag set when a user is authenticated to display the most up to date content. |
Zendesk |
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cf_chl_2 |
Essential: used by Cloudflare for the execution of Javascript or Captcha challenges. These cookies are not used for tracking or beyond the scope of the challenge. |
Zendesk |
|
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hc:{user_identifier}:recently_ visited_articles |
Essential: [LOCAL STORAGE] to help subscribers understand the resources an end-user has attempted in seeking support, this object tracks recently-viewed articles within the Help Center Functionality. This cookie allows Zendesk customers to identify an end-user's recently-viewed articles. If used exclusively by Subscriber for providing customer support purposes, this could be deemed Essential. |
Zendesk |
|
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articleVotes |
Essential: this is only dropped when anonymous end-users actually vote on articles. It is used to track the fact that an anonymous user has voted on an article, so that they are not repeatedly prompted to vote on an article that they have already voted on nor are they able to submit multiple votes relating to one article. |
Zendesk |
|
|
_help_center_session |
Essential: stores unique session key for Help Center Functionality. |
Zendesk |
Cookies provided by RS Think Hub (see column on the right in the above table) are installed on your devices for maximum 12 months. At the expiry of the 12-month period, users are invited to accept cookies again. However, cookies provided by third parties will have their own expiry date. Please refer to the third-party cookie policy on their website for more information on this.
Cookie preferences
For more information relating to the use of cookies on websites, including how to block or delete cookies, visit www.allaboutcookies.org. We have also set out some useful guidance below to help you block or delete cookies if you use Internet Explorer or Mozilla Firefox. As explained above, however, blocking or deleting all cookies will have a negative impact on the usability of our website.
Updating cookie consent
To update your cookie consent, please .
Blocking cookies
- Most browsers allow you to refuse to accept cookies. For example (at the time the policy was drafted): in Internet Explorer you can refuse all cookies by clicking 'Tools', 'Internet Options', 'Privacy', and selecting 'Block all cookies' using the sliding selector.
- In Mozilla Firefox you can block all cookies by clicking 'Tools', 'Options', and unchecking 'Accept cookies from sites' in the 'Privacy' box.
Deleting cookies
You can also delete cookies already stored on your computer:
- In Internet Explorer, you must manually delete cookie files (you can find instructions for doing so at https://support.microsoft.com/kb/27883
- In Mozilla Firefox, you can delete cookies by, first ensuring that cookies are to be deleted when you 'clear private data' (this setting can be changed by clicking 'Tools', 'Options' and 'Settings' in the 'Private Data' box) and then clicking 'Clear private data' in the 'Tools' menu.
This cookie policy was last updated in November 2022.